Common Questions about Vacation Rental Homes

Q. What are the Check-IN times?
           Answer:  Any time after 4:00 P.M.

Q. What are the Check-OUT times?
           Answer:  Any time before 10:00 A.M.

Q.  Are my pets, who are ‘like’ family members allowed?
           Answer:  We are sorry, but like most vacation resorts and rental properties, we too,
                          have a strict NO Pet Policy.  However, Service Animals are allowed ONLY
                          when the proper registration, certification and identification as a Service
                          Animal is provided as the point of check in.

Q.  Does Regency Towers offer high-speed Internet and/or Wi-Fi?

           Answer:  Yes. Internet and Wi-Fi is available.

Q.  What are the benefits of a vacation condo rental?
            Answer:  Our vacation condos are stocked in such a way that you always feel like you are coming
                           "home" to your "vacation condo" rather than returning to a small hotel room. Our condos
                            have full kitchens/washers and dryers. Also located on the property are two large pools
                            and an indoor/outdoor hot tub. You will be able to enjoy a full service home while you
                            are on vacation rather than a small, cramped hotel room.

Q. What time does the Rental Office open for business?
             Answer:  The Rental Office is open from 8:00 a.m. to 4:00 p.m. during off season.
                             Peak Season hours are 8:00 a.m. to 5:00 p.m. and Friday and Saturday
                             from 8:00 a.m. to 8:00 p.m.

Q: How old do I have to be to rent condo?
          Answer:  You must be 25 years of age or older to make a reservation for a condo.
                        (The person making reservation must be present to check in and must
                        remain at the complex).

Q: How can I rent a Condo?
         Answer:  You can either make a booking directly on this website by using the "check availability box"
                        to the left. Or you can call our office at 850-563-7866 and a vacation specialist will be glad
                        to assist you.

Q: When do my reservations have to be paid by?
         Answer:  We require that the reservation be paid in full at least 30 days before your arrival date. 
                        This insures there are no problems should you arrive after hours to the complex.

Q: Is booking online secure?
         Answer:  We implement a variety of security measures to maintain the safety of your personal
                         information when you make a reservation. We offer the use of a secure server.
                         All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL)
                         technology and then encrypted into our payment gateway provider’s database.
                         It will only be accessible by those authorized with special rights to such systems.
                         They are required to keep the information confidential. After a transaction, your
                         private information (credit cards, social security numbers, financials, etc.) will NOT
                         be stored on our servers.

Q: What types of payments do you accept?
          Answer:  Regency Towers accepts Visa, MasterCard, and Discover.  We do accept personal
                         checks for the remainder of the rental balance. If paying the full rental amount,
                         up front, in advance, by check please make it payable to Regency Towers and
                         address it to:
                                     Regency Towers,  Attn:  Rental Department
                                       5801 Thomas Dr.
                                       Panama City Beach, FL 32408


Q. If I am renting a condo, and there is a maintenance issue during my stay, who do I call?
          Answer:  Though it does not happen often, on occasion there are maintenance issues that
                          may arise. Please report any maintenance issue as soon as possible by calling
                          to report it at (850)563-7866 or (850)234-2281.

Q: Is beach chair service included with my rental?
          Answer:   Not all of our condos come with free beach chair service. The condos we
                          manage are individually owned and some owners have chosen to provide a set of
                          beach chairs and an umbrella for the guests who stay in their unit. If a condo

                          comes with free beach service, it is listed in the description of that condo.

Q. How many vehicles can we bring to the resort?
          Answer:  One and two bedroom units allow for two automobiles.
                         Three and four bedroom units allow for three automobiles.

Q. What if I bring a pull-trailer?
          Answer:  Most condominium associations do not allow pull trailers in
                         the parking lot. If you intend to bring a trailer you must find
                         a place to park it, other than at Regency Towers.

Q: Does the condo come furnished?
          Answer:  All of our rental condos come fully furnished with everything
                         you need to feel at home. Some other amenities such as hair
                         dryers and specialty coffee maker (Keurig’s) may vary from
                         unit to unit.

Q: Spring Break
          Answer:  There is a mandatory security deposit of $500 that will apply
                         for all reservations made from February 26th to April 9th.

Q: Do I need to bring sheets and towels?
          Answer:  No. All of the beds will be made with clean, fresh linens.
                         Bath towels, hand towels, wash cloths, bath mats, dish
                         towels and a dish cloth. Bath towels and washcloths are
                         provided for the maximum number of guests. Because we
                         are NOT a hotel, we do not have daily housekeeping
                         service in any of our condos. All units on our program
                         have a washer and dryer so you can launder your towels
                         throughout the week. Our bath towels are not beach towels,
                         so please do not take them to the beach. You will need to
                         bring your own beach towels.

Q. What if for some reason we need to contact Security?
          Answer:  You can reach Security 24/7 at (850)234-2281.

Q. Who do we call should there be a medical emergency?
          Answer:  Call 911 Emergency Services.