Common Questions about Vacation Rental Homes

Q. What are the Check-IN times?
           Answer:  Any time after 4:00 P.M.

Q. What are the Check-OUT times?
           Answer:  Any time before 10:00 A.M.

Q.  Are my pets, who are ‘like’ family members allowed?
           Answer:  We are sorry, but like most vacation resorts and rental properties, we too, have a strict NO Pet Policy.  However, Service Animals are allowed ONLY  when the proper registration, certification and identification as a Service Animal is provided as the point of check in.

Q.  Does Regency Towers offer high-speed Internet and/or Wi-Fi?

           Answer:  Yes. Internet and Wi-Fi is available.

Q.  What are the benefits of a vacation condo rental?
            Answer:  Our vacation condos are stocked in such a way that you always feel like you are coming     "home" to your "vacation condo" rather than returning to a small hotel room. Our condos have full kitchens/washers and dryers. Also located on the property are two large pools and an indoor/outdoor hot tub. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

Q. What time does the Rental Office open for business?
             Answer:  The Rental Office is open from 8:00 a.m. to 4:00 p.m. during off season.  Peak Season hours are 8:00 a.m. to 5:00 p.m. and Friday and Saturday from 8:00 a.m. to 8:00 p.m.

Q: How old do I have to be to rent condo?
          Answer:  You must be 25 years of age or older to make a reservation for a condo.  (The person making reservation must be present to check in and must remain at the complex).

Q: How can I rent a Condo?
         Answer:  You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 850-563-7866 and a vacation specialist will be glad to assist you.

Q: When do my reservations have to be paid by?
         Answer:  We require that the reservation be paid in full at least 30 days before your arrival date.  This ensures there are no problems should you arrive after hours to the complex.

Q: Is booking online secure?
         Answer:  We implement a variety of security measures to maintain the safety of your personal               information when you make a reservation. We offer the use of a secure server.  All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database.

It will only be accessible by those authorized with special rights to such systems.  They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will NOT be stored on our servers.

Q: What types of payments do you accept?
          Answer:  Regency Towers accepts Visa, MasterCard, and Discover.  We do accept personal                     checks for the remainder of the rental balance. If paying the full rental amount, up front, in advance, by check please make it payable to Regency Towers and address it to:

                                     Regency Towers
                                       Attn:  Rental Department
                                       5801 Thomas Dr.
                                       Panama City Beach, FL 32408


Q. If I am renting a condo, and there is a maintenance issue during my stay, who do I call? 
          Answer:  Though it does not happen often, on occasion there are maintenance issues that                       may arise. Please report any maintenance issue as soon as possible by calling to report it at (850)563-7866 or (850)234-2281.

Q: Is beach chair service included with my rental?
          Answer:   Not all of our condos come with free beach chair service. The condos we manage are individually owned and some owners have chosen to provide a set of beach chairs and an umbrella for the guests who stay in their unit. If a condo 
comes with free beach service, it is listed in the description of that condo.

Q. How many vehicles can we bring to the resort?
          Answer:  One and two bedroom units allow for two automobiles.
                         Three and four bedroom units allow for three automobiles.

Q. What if I bring a pull-trailer?
          Answer:  Most condominium associations do not allow pull trailers in the parking lot. If you intend to bring a boat or motorcycle trailer you must first clear it with Regency Towers.  Trailer parking is determined                     by occupancy.  If Regency Towers is filled to capacity, then you may be asked to find a place to park your trailer, other than at Regency Towers.

Q: Does the condo come furnished?
          Answer:  All of our rental condos come fully furnished with everything you need to feel at home. Some other amenities such as hair dryers and specialty coffee maker (Keurig’s) may vary from unit to unit.

Q: Spring Break
          Answer:  There is a mandatory security deposit of $500 that will apply for all reservations made from February 26th to April 9th.

Q: Do I need to bring sheets and towels?
          Answer:  No. All of the beds will be made with clean, fresh linens.  Bath towels, hand towels, wash cloths, bath mats, dish towels and a dish cloth. Bath towels and washcloths are provided for the maximum number of guests. Because we are NOT a hotel, we do not have daily housekeeping service in any of our condos. All units on our program have a washer and dryer so you can launder your towels throughout the week. Our bath towels are not beach towels, so please do not take them to the beach. You will need to bring your own beach towels.

Q. What if for some reason we need to contact Security?
          Answer:  You can reach Security 24/7 at (850)234-2281.

Q. Who do we call should there be a medical emergency?
          Answer:  Call 911 Emergency Services.